Legendary Service

Synopsis

Successful companies know that doing things that could threaten their customer relationships is the worst strategy for any prosperous company. In “Legendary Service,” bestselling author Ken Blanchard and co-authors Kathy Cuff and Vicki Halsey give the key lessons to achieve a level of legendary customer service, describing the methods for developing an unforgettable experience and making your business flourish.

SUMMARY

Final Notes

The ‘ICARE’ model was created as a way to assist managers who want to achieve a level of legendary service. Faced with today’s competitive business, companies need to look for ways to differentiate themselves and keep their loyal customers. If you offer an unforgettable experience, you are already far ahead of your competitors, focusing your business on customers.